Responsible Gaming at 89hi
Gaming should be for fun. We provide tools and guidance to help you stay in control.
Keep Gaming as Fun
At 89hi, we always put the health and wellbeing of our players first. Online gaming is a form of entertainment meant to bring enjoyment. However, playing without responsible habits can affect your health, finances, and family relationships.
That is why 89hi provides every player with tools, limits, and support channels to stay in control of their play. From setting deposit limits to Self-Exclusion, and a 24-hour support team — help is available to anyone, at any time.
Gaming is not a way to earn income. Always keep in mind that losses are a normal part of playing. Avoid chasing losses by playing beyond your limits in the hope of winning it all back.
Tools to Help You Stay in Control
Deposit Limits
Set a daily, weekly, or monthly cap on how much you deposit. Any adjustment to lower a limit does not take effect immediately — it will only apply after the cooling-off period has passed.
Time-Out
Time-Out helps you take a short break and pause your play. Choose any period from 1 day to 6 weeks to temporarily restrict your account.
Self-Exclusion
For a longer break from gaming, you can use the Self-Exclusion tool. Choose a 6-month, 1-year, or permanent block, and request it through 24/7 Support.
Gaming History Review
You can view your gaming activity and payment history inside your account. It helps you clearly see how much you have been playing.
Burmese Language Support
If you are having issues related to gaming, you can reach out any time via 24/7 Burmese-language Live Chat or at [email protected]. No set hours — just ask whenever you need to.
Family Protection
If you believe a family member has a gambling problem, you can contact our Support team to discuss it. We commit to keeping all personal information confidential.
Signs of a Gambling Problem
Problem Gambling means a state where a person can no longer control their gambling. If the following signs keep occurring, please seek help.
⚠️ Note that these signs can harm your personal life and finances. Remember that you can set Self-Exclusion on any account.
- Continuing to play without limit in hopes of winning back lost money
- Hiding gambling activity from family and friends
- Borrowing money to gamble while unable to cover rent or food expenses due to gambling
- Feeling restless, irritable, or agitated when not gambling
- Looking for more time to gamble because it is restricted
- Neglecting work, studies, or family responsibilities due to gambling
How to Set Limits — 4 Easy Steps
Log in with your 89hi account
Log in to your account and go to Account Settings. You will find the Responsible Gaming menu there.
Choose the type of limit
Choose whether to set a Deposit Limit, Time-Out, or Self-Exclusion.
Enter the amount or duration
Enter the amount (in Kyat) or the period you want to pause (days/months), then confirm.
Get confirmation from Support
The limit will take effect immediately or after the cooling-off period ends, and you can receive a confirmation signal via Live Chat.
21+ Age Restriction Policy
89hi does not allow any player under 21 to access and play. We enforce this policy strictly. ID verification may be carried out when a player registers an account or makes a withdrawal.
If there are young people in your household, we also encourage you to set up Browser Parental Controls on your device.
To protect your children
Avoid leaving your account open or sharing your password when accessing the gambling platform. Locking your device when not in use is the best protection.
If a player under 21 is found, the account will be closed and any remaining balance will not be refunded — please be aware of this in advance.
Tips to Keep Gambling Fun
Set a budget in advance
Decide how much you will spend before each session and do not go over that limit. Always keep in mind that losses are possible.
Limit your playing time
Set how long you plan to play in advance and stop when that time is up. Continuing to play often leads to greater losses.
Do not play when you are angry or upset
Playing when your emotions are unstable can make losses worse. Do not make decisions while you are still playing.
Do not let gambling be your only source of fun
Keep other hobbies and interests. If you feel that gambling is the only way to enjoy yourself, that is a sign to seek help.
Do not chase your losses
The belief that you can win back lost money with a certain strategy is not true. Gambling outcomes are based on chance — they cannot be controlled by skill or strategy alone.
Where to Turn If You Have a Problem
89hi's Responsible Gaming Support is available 24 hours with experts who speak Burmese. You can openly ask about any issues related to gambling.
Live Chat — 24/7
You can contact us instantly via Burmese-language Live Chat. Log in to 89hi and click the Chat Icon — our Support team will help you.
Email Support
For a more in-depth discussion or to request Self-Exclusion, you can send us an email:
[email protected]
🆘 If gambling is causing strain on your family or finances — we encourage you not only to contact Support, but also to speak with a health professional or Counselor. Seeking help is a sign of strength.
Play in control and
find your enjoyment
89hi has all the tools you need to play responsibly. You can browse our games or read the FAQ if you have any questions.
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